The Power of Listening — to You
A wise man has written, “One of the most sincere forms of respect is actually listening to what another has to say.” I couldn’t agree more! When we listen, we learn. And when we learn, we discover new ways to serve even more effectively.
Recently Atrium Medical Center Foundation undertook a major listening project: a planning study to assess interest in and perception of the Foundation and its future fundraising projects. Sixty individuals, representing 14 communities in southwest Ohio, graciously participated in 53 interviews with an outside consultant.
I’m happy to report that the feedback was overwhelmingly positive. Participants specifically praised Atrium Medical Center’s great location, outstanding campus, wonderful facility and caring, dedicated and highly skilled staff. They believe that fundraising is targeting important needs in our communities, and that monies raised are used for their intended purposes. Many were impressed by the Foundation’s remarkable growth over its 30 years. Perhaps most encouraging, 30 individuals volunteered to serve the Foundation in some capacity in the future. Of course, suggestions for strengthening the Foundation also were greatly appreciated.
So much enthusiasm for the Foundation’s vital work reassures me that our communities really care about ensuring excellent health care for their families, friends and neighbors. It reaffirms my passion to make Atrium Medical Center the destination hospital of choice for our region. That’s a tall order, but I firmly believe we can make it happen. Every day, so many astounding things happen here. Yes, we have a beautiful building and high tech equipment. But our people are the heartbeat of this hospital. Our fantastic crew knows how important it is to focus on relationships and go the extra mile for patients, families and each other.
Achieving More for You
Together, we achieved a lot at Atrium in 2013. Our quality scores were the best ever: 4.8 out of 5 on metrics set by the federal government. Our team did an excellent job hitting aggressive targets to manage the length of patients’ hospital stays, part of a push from the Centers for Medicare and Medicaid Services to get patients home or to an extended care facility as soon as it’s safe. And our satisfaction scores for outpatients exceeded all goals.
We’re expanding our cancer services with a new low-dose, low-cost CT scan for smokers to screen for lung cancer, and taking pulmonary rehabilitation services to Otterbein Lebanon. Giving our patients with cancer the best hope for a cure, we enroll more of them in clinical trials than all of the hospitals in Dayton combined. In Atrium’s unique partnership with the
Expanding for Convenient Care
Edgewood City Schools, later this year we’ll open Atrium Health Center – Trenton to house both the schools’ Central Registration Offices and outpatient medical services. In addition, we’re bringing more outpatient services to Mason, including a freestanding emergency center, as early as December at the new Atrium Health Center – Mason in front of the Manor House of Mason-Montgomery Road.
I hope you share our excitement for all the ways that Atrium Medical Center and the Foundation are improving our communities. In the spirit of listening, I welcome your comments. You are our partner in caring, and we couldn’t be more grateful.
Carol J. Turner, FACHE
President and CEO
Atrium Medical Center