Taking the Stress Out Of Surgery
At Atrium Medical Center, we strive to make the experience as anxiety-free as possible for patients and their families. From our waiting area to our surgical areas, we’re patient-focused and family-friendly, providing comfort and features that people appreciate.
A Patient-Focused, Family-Friendly Place Of Comfort And Care
Facing surgery can be stressful. At Atrium Medical Center, we strive to make the experience as anxiety-free as possible for patients and their families. From our waiting area to our surgical areas, we’re patient-focused and family-friendly, providing comfort and features that people appreciate.
Each person patients encounter throughout the day has his or her well-being in mind. “This is a community hospital, where you’re likely to run into people you know — from your neighborhood, your kids’ soccer games, your church,” said Lena Fogle, Atrium’s Perioperative Services director. “Most people who work here also live here, so we treat our patients like family.”
To make the day of surgery smoother, tests and information-gathering are done on days before surgery. We’ll send you a letter and give you a call to let you know the appointment time for your pre-admission testing, and what information to bring with you.
When you arrive, a patient access specialist in the surgery waiting area will check you in. A nurse will walk with you to a private consulting room, where she will gather your medical information and perform medical assessments, such as pulse and blood pressure. “Our goal is for you to share your medical information once; not to have to repeat it to every medical person you meet before, during and after surgery,” said Joie Titcombe, RN, clinical nurse manager of Pre-Op Care And Recovery Room Care.
Private rooms - Instead of a curtained cubicle, each patient has a private room with a bed, space for visitors, a bathroom, and even a television.
Arriving for Surgery
After checking in at the desk in the surgery waiting area, a patient care technician will take you to the Pre-Post Unit where patients are prepared for surgery. “This area wins high praise from our patients and their families,” said Joie. “Instead of a curtained cubicle, each patient has a private room with a bed, space for visitors, a bathroom, and a television. Most of all, patients enjoy privacy.” After your patient care technician helps you with preliminaries, a nurse will begin medical steps to get you ready for surgery. Your family can then come and be with you until surgery time.
“Often a patient’s number-one concern is that their family be taken care of during surgery,” Lena said. “Rest assured, Atrium looks after the family. That is so comforting to our patients and their families.”
When you’ve been taken to an operating room for surgery, your family and visitors will be able to relax in the comfortable surgery waiting area. Cellphones are allowed, and free WiFi is provided.
Should your family want a snack or meal, Atrium Café and Kobricks Coffee are downstairs. The patient access specialist will give them a beeper in case they need to be reached regarding your care.
Best of all, your family and visitors will be kept informed of your progress. The surgery waiting area has two large-screen status boards. To ensure privacy, your family will receive a patient tracking number so they can check your progress on the status board. The color-coded electronic board lets your family know exactly where you are, such as “in surgery” or “in recovery.”
Status board - The patient status board allows family and visitors to check a patient's progress while maintaining privacy.
“The status board is a great advancement, giving continual up-to-the minute information,” said Lena.
“Plus, if a surgery is over an hour long, a surgical nurse — right from the operating room — will call the desk every hour to speak to your family,” said Amy Mossman, RN, clinical manager of the Operating Room. “Families appreciate being able to get an update directly from the nurse. And, because the nurse is right in the operating room, he or she can ask the surgeon any questions you have.”
Of course, a patient access specialist is available to help your family at any time as well.
Your family will go to one of our private consultation rooms to meet with the surgeon and hear more details about your procedure. You will go to the recovery area while the anesthesia wears off, and any pain is addressed as your condition stabilizes. With many medical personnel focused on you at this time, it’s generally not a place for family.
If you’re to be admitted to Atrium, your family will be given your room number and can meet you in your private room.
If you’re not being admitted, after recovery you will return to one of the private rooms in the Pre-Post Unit where your family will join you. Usually, it takes about an hour of monitoring before a patient is ready to go home. You’ll receive instructions on any follow-up care that may be required. A nurse will call you the next day to check on your mobility, recovery and pain level, and to answer any questions you may have.
Operating Room - Surgeries take place in one of seven advanced-technology operating suites, which include two extra-large suites for traumas and open-heart surgeries.
“From the moment you find out you’re having surgery through to your recovery, you’ll find that Atrium is with you every step of the way,” Lena concludes.
Need a surgeon? Call CareFinders toll free at (866) 608-FIND (3463).
Learn More About Atrium Medical Center Surgery Services.
Content Updated: November 14, 2014