Visitor Information

Spending Time with Your Family Member

Atrium believes that family and friends have an important role in a patient’s plan of care. Our visiting guidelines are designed to support safety, enable consistent care of patients, and promote a sense of security among patients, family, and staff.

The number of visitors present at any one time may be determined by the patient’s need for rest, comfort, and support. Hospital personnel may limit the number and timing of visitors in a patient room in order to ensure the comfort, respect, and care of our patients.

To provide a healthy environment for our patients, visitors, and staff, Atrium is a tobacco- and smoke-free facility.  Smoking and tobacco use is not permitted anywhere on the Atrium campus.

General Visitor Guidelines

We welcome and value the presence of friends and family. As part of this, Atrium grants full and equal access to anyone the patient or their support person feels is appropriate.

Family members and significant others, including but not limited to a spouse or domestic partner (including a same sex domestic partner), are welcome 24 hours a day. All other friends are encouraged to visit between 8:00 am and 8:00 pm In the interest of patient safety, children under the age of 14 must be accompanied and supervised by an adult at all times.

To promote a healing environment and out of respect for all patients, we ask visitors to minimize noise. We also observe quiet time throughout the facility from 2:00 pm to 4:00 pm daily. Visits and phone calls may be limited during this time or at other times to allow patients needed rest or privacy.

Due to confidentiality, visitors may be asked to leave the room during tests or treatments or when a doctor or nurse consults with a patient.

Visits will be prohibited by anyone with a current court order restricting contact, if the hospital becomes aware of such order.

A service animal may accompany you during your stay except in areas which require special precautions, such as isolation rooms, surgery or labor and delivery. We ask that your animal’s personal needs be met by you or someone designated by you. If that becomes impossible, your nurse will make arrangements with our Maintenance Department to assist you.

Infection Control Guidelines

• People with fever, cold sores, cough, nasal drainage, colds, diarrhea, or any contagious disease should not visit patients.
• For safety reasons, visitation may be limited when the patient is in isolation precautions. In the event of extenuating circumstances, nursing will consult with the Infection Control Practitioner.

The Infection Control Practitioner may restrict visitors and visiting hours in the presence of a community-wide infectious disease. 

Guidelines for Children

At times, such as during flu season, Atrium will restrict visitation by children.  If visits by children are being restricted, information will be available at the top of this page. At all other times, please follow these general guidelines when visiting Atrium with children:

• In the interest of patient safety, children under age 14 must be accompanied and supervised by an adult (exclusive of the patient). Overnight visits by children under age 17 are generally not permitted.
• Visitation by children under the age of 14 must be coordinated with the nursing staff prior to the patient visit. Nursing will provide guidelines to the supervising adult that takes into account patient comfort and safety.
• Any child who has had recent exposure to communicable diseases (chicken pox, influenza, measles, mumps, tuberculosis, etc) may not be brought to the hospital to visit.
• Visiting children should be current on their immunizations.

Department-Specific Visiting Hours

Behavioral Health Pavilion

In order to provide therapy to behavioral health patients, visitors are limited to 6:00 pm to 7:00 pm. Families may arrange for special visiting accommodations by contacting the charge nurse at (513) 420-5252.

Family Birth Center

To assure the safety and privacy of our mothers and babies, all visitors to the Family Birth Center must check in at the nurse’s station and obtain a name tag before entering the mother’s room. To respect the health of our mothers and babies, we ask that all visitors be free of colds, flu, or other contagious illnesses. Children under the age of 14 must have permission from the newborn’s mother to visit. They should also be up to date on all immunizations. During labor, visitors are limited to four in the room at a time.

Visiting hours are 8:00 am to 8:00 pm with unlimited visiting for fathers and domestic partners and flexible visiting hours for grandparents and siblings. The mother’s doctor or nurse may limit visitors for the well-being of mother and baby.

Please talk with your nurse if you have a special request for visiting outside of these guidelines.

Rehabilitation Center

Therapies occur between 8:00 am and 4:00 pm daily.  Active participation in therapy may limit patients’ ability to receive visitors during these times.

Evening Access and Overnight Guests

To ensure a safe environment for family members and our staff, we restrict evening access to the facility. Visitors must enter through the Emergency Walk-in Entrance between 11:00 pm and 5:00 am.  A Visitor Pass, required to visit patients during this time, can be picked up from the Campus Police, located in the Emergency Trauma Center.

All Atrium patient rooms are private, with wireless internet access, upholstered furniture, and an in-room sleeper-sofa for family members who may stay overnight. Except in critical care areas, each patient room features a private bath with shower to serve you and overnight guests.

Family Lounges and Free Wireless

Family lounges or waiting areas are available for the comfort of families and visitors. Wireless Internet (WiFi) access is available in the waiting areas and in most areas throughout the hospital. Wireless devices may be use in conjunction with Atrium’s wireless device policy.

Calling a Patient

To reach a patient by phone, call the patient information number at (513) 705-4530 or (800) 338-4057. If a patient is listed in the hospital’s Facility Directory, you will be connected to the patient’s hospital room phone. Some patients choose not to be listed in the facility directory. In this case, no information about the patient—including confirmation that the individual is a patient—is revealed either to callers or visitors.

Sending Mail or Flowers

Mail and flowers are delivered to patient rooms by hospital volunteers. Due to patient privacy and confidentiality laws, no deliveries will be made to patients who have chosen not to be listed in the hospital’s facility directory. Deliveries will not be forwarded to patients who have been discharged.

Mail is delivered Monday - Friday (the mailroom is closed on weekends). Flowers are delivered daily.

For your convenience, the Hilltop Gift Shop stocks fresh and silk flowers and a selection of other gifts to express get-well wishes. Gifts may be ordered by phone, and are hand-delivered by hospital volunteers.