It is Atrium Medical Center’s (Atrium’s) policy to collect all out-of-pocket expenses due prior to or at time of service. If you are not contacted prior to your date of service, you may be visited by a financial counselor while receiving services to review your benefit package. The financial counselor will inform you of any out-of-pocket expenses that you may be responsible for and collect payment prior to discharge. If you are unable to pay at the time of service, the financial counselor will be able to discuss other payment options with you.
Any amount not paid by your health insurance plan within a reasonable amount of time will also be billed to you. If you have questions about your insurance benefits, contact your insurance company. If you have questions about your billing statement, you can contact us at (513) 420-5033 or toll-free at (866) 674-4737, Monday - Friday, 8:00 a.m. to 4:30 p.m.
Atrium Payment Options
Your payment’s due date will be listed on your statement. You may pay your account using cash, check, Visa, MasterCard, or Discover. Payment can be made in the following convenient ways:
- By mail: Please detach the bottom portion of your billing statement and include it with your payment in the envelope provided.
- By phone: We can accept a credit card payment over the telephone at (513) 420-5033 or toll-free at (866) 674-4737, from 8:00 a.m. to 4:30 p.m. Monday - Friday. Be sure to have your account number available when you call. Your account number is listed at the top of your statement.
- In person: Payment is accepted at the Atrium Cashier's Office located on the first floor near the main entrance to your left. Office hours are 8:00 a.m. to 5:00 p.m. Office staff can be reached at (513) 420-5755, extension 6147.
Atrium Payment Plan
As a service to our patients, Atrium offers payment plans for those who are unable to pay their balance in full. To set up a payment plan, you can contact one of our customer service representatives at (513) 420-5033 or toll-free at (866) 674-4737, from 8:00 a.m. to 4:30 p.m. Monday - Friday.
Atrium offers additional assistance for patients with limited resources and insufficient insurance coverage. Financial Counselors are available to assist patients in applying for many local, state, and federal programs that provide funding to help families pay for medical expenses. If you don't qualify for any of these programs, you may qualify for a financial assistance program offered through our hospital.
Patients who qualify for payment assistance will need to fill out the Hospital Care Assurance Program (HCAP) and Financial Assistance Program (FAP) Application Form. Income verification documents may be required with the application.
You can request these forms by calling (513) 420-5033 or toll-free (866) 674-4737, from 8:00 a.m. to 4:30 p.m. Monday - Friday.
When you receive the forms, fill in the required information and return the completed forms to:
Care Assurance / Financial Assistance Program
Atrium Medical Center
P.O. Box 890
Middletown, OH 45044