Patient Rights and Responsibilities
As a patient at Atrium Medical Center, you have a right:
1. To receive respectful, quality care regardless of age, race, ethnicity, culture, language, socioeconomic status, color, nationality, creed, sex, religion, physical or mental disability, sexual orientation, gender identity or expression or source of payment for care. You also have a right to have your cultural, psychosocial, spiritual and personal values, beliefs and preferences respected.
2. To obtain from your physician(s) any information concerning diagnosis, treatment and prognosis that is relevant, current and in terms that you can understand.
3. To know the name of the physician or other practitioner and other health care providers Involved In your care, treatment and services. You also have a right to know the professional relationship of the physician and other healthcare providers. This will occur prior to the initiation of care.
4. To obtain informed consent prior to the start of a treatment or procedure and to discuss and request information related to the procedure and/or treatment. Such information includes: a description of the procedure, the risks or possible side effects, the possible length of recuperation and alternate courses of treatment and their associated risks and benefits.
5. To be informed of your status - the nature of your proposed care, treatment, services, medications, interventions or procedures; potential benefits, risks or side effects, including potential problems related to recuperation; and the likelihood of achieving care, treatment and service goals. You and, when appropriate, your family are informed about the outcomes of care, treatment and services. This includes unanticipated outcomes and information about reasonable alternatives to the proposed care, treatment and services, and any relevant risks, benefits and side effects related to alternatives, including the possible results of not receiving care, treatment and services.
6. To be informed about outcomes of care, treatment and services that have been provided that you or your family must be knowledgeable about to participate in current and future decisions affecting your care, treatment and services.
7. To refuse care, treatment and services in accordance with law and regulation. When you are not legally responsible, your surrogate decision maker, as allowed by law, has the right to refuse care, treatments and services on your behalf.
8. To be involved or have your family or surrogate decision maker involved as appropriate and as allowed by law in care, treatment and service decisions and be involved in resolving dilemmas about care, treatment and services.
9. To receive a reasonable response to requests for hospital services within the available resources and policies of the hospital.
10. To be transferred to another health care facility when medically permissible or when requested and to receive an explanation beforehand concerning the need for, risk, benefits and alternatives to such a transfer. The transfer must first be accepted by the other facility.
11. To have an Advance Directive (such as a Living Will or Durable Healthcare Power of Attorney) defining decisions in advance about life-sustaining measures you wish to receive should you become terminally ill or permanently unconscious and/or designating someone to make decisions. The hospital staff and practitioners will honor the intent of your directive to the extent permitted by law and hospital policy and will refer you for assistance in formulating or updating advance directives upon request.
12. To receive every consideration regarding your personal privacy. All aspects of your care, such as case discussion, consultations, examination and treatment, will be conducted to protect your personal privacy and dignity. You may have a person accompany you during parts of the treatment. You may request a transfer to another room to maintain privacy, confidentiality or to avoid unreasonable disturbance. And you may refuse the presence of, observation by or involvement in care by medical, nursing or other health care students.
13. To wear appropriate personal clothing or religious items as long as they do not interfere with diagnostic procedures or treatment.
14. To expect all communications and records pertaining to your care be kept confidential. You or a personal representative have the ability to access information contained in your medical record, obtain an accounting of disclosures and request an amendment to your health information as permitted under state and federal law.
15. To agree or decline to participate in research studies. The research study will be explained prior to your participation decision. If you decline to participate, you will receive the most effective care the hospital otherwise can provide. Call the Research Office at (513) 420-5674.
16. To expect reasonable continuity of care and to be informed by your physician and other health care professionals of available and needed patient care options when hospital care is no longer appropriate.
17. To request, receive and examine an explanation of your bill for hospital services and to be informed of available payment methods. However, according to Ohio law, the hospital is not permitted to furnish copies of patient bills to State Medicaid or County General Relief recipients.
18. To expect reasonable safety and security for yourself and your property while within the hospital environment and to receive care in a setting free from all forms of abuse or harassment, including: mental, physical, sexual and verbal abuse; neglect; humiliation; and exploitation by staff, students, volunteers, other patients, visitors or family members. All allegations, observations, or suspected cases of abuse, neglect or exploitation that occur in the hospital are investigated by the hospital and, based on the type of event, are referred to the appropriate authority for investigation.
19. To request a second opinion at your expense.
20. To receive respectful and effective communication provided in a way you can understand, including access to interpreters and translation services. Written information provided is appropriate to the age and understanding appropriate to the populations served. You have access to people outside the hospital through visitors, written and verbal communication, including mail and phone services as appropriate to the setting and population. The hospital addresses the needs of those with vision, speech, hearing, language and cognitive impairments.
21. To be informed of hospital policies and practices that relate to your advance directives, care, treatment and responsibilities. You also have the right to be informed of and have access to the hospital’s system for resolving complaints. Such complaints should be directed to the Customer Service Department at (513) 420-5072 or (800) 338-4057, extension 5072*.
22. To express any complaint or concern and have your complaint or concern investigated in a fair and impartial manner while assuring the quality care standards will be maintained by the staff and you will be treated with courtesy and respect throughout your hospital stay and during subsequent visits to our facility.
23. To have access to the Value & Ethics Committee for consultation on ethical issues that affect your care.
24. To have a family member or representative of your choice, along with your physician, be notified promptly
of your admission to the hospital.
25. To be free from restraints and seclusion of any form used as a means of coercion, discipline, convenience or retaliation by staff.
26. To receive appropriate assessment and management of pain.
27. To request a copy of the Atrium Medical Center staffing plan from the Chief Nursing Officer at (513) 420-5113. This staffing plan is made available in accordance with Ohio House Bill 346.
28. To use an interpreter at no cost to you. Atrium provides qualified interpreters for languages other than English, sign language interpreters, and other auxiliary aids to people with sensory impairments, allowing equal opportunity to benefit from the services offered at the hospital. Notify a staff member if such assistance is needed.
29. To receive full and equal visitation privileges consistent with your preferences, including to receive visitors whom you designate including a spouse, a domestic partner (including same sex domestic partner), another family member or a friend, and to withdraw or deny such consent at any time. You also have the right to be informed of any clinical restriction or limitation of such rights, in advance of furnishing patient care, whenever possible.
The effectiveness of care and satisfaction with your hospital stay and treatment depends, in part, on your fulfilling certain responsibilities. As a patient at Atrium Medical Center, you and your family and friends (as appropriate) have a responsibility:
1. To provide, to the best of your knowledge, accurate and complete information about present complaints, past illnesses, hospitalization, medications and other matters relating to your health. You and your family must report perceived risks in your care and unexpected changes in your condition. You can help the hospital understand its environment by providing feedback about service needs and expectations.
2. To cooperate with the hospital staff caring for you, to participate effectively in decision making and to ask questions when you do not understand your care, treatment and service or what you are expected to do. And to contact a nurse, physician or customer service representative if you have concerns or questions about care.
3. To provide the hospital with a copy of your Advance Directive, if you have one, and inform your surrogate decision maker and/or those to whom you have entrusted your Advance Directive of your wishes concerning your future health care.
4. To follow the care, treatment and service plan developed. You should express any concerns about your ability to follow the proposed care plan or course of care, treatment and services. The hospital makes every effort to adapt the plan to your specific needs and limitations. You and your family are informed of the consequences of the care, treatment and service alternatives and not following the proposed course.
5. To be considerate and respectful of other patients and their property and the hospital's staff, medical staff and property.
6. To follow all hospital rules and regulations.
7. To provide necessary accurate and up-to-date information for insurance to assure you promptly meet any financial obligation agreed to with the hospital.
8. To recognize the impact of personal lifestyle on personal health. You and your family members are responsible for the outcomes if you do not follow the care, treatment and service plan.
These rights can be exercised on the patient’s behalf by a designated spokesperson or proxy decision maker if the patient lacks decision-making capabilities, is legally incompetent or is a minor.
*You have the right to file a complaint with the Ohio Department of Health (ODH) even if you have filed a complaint with the hospital. To do this, you may call the ODH complaint hotline at (800) 342-0553 or write to ODH, Complaint Unit, 246 N. High St., Columbus, OH 43215.
If your questions or concerns are not resolved by the hospital, you may call The Joint Commission at (800) 994-6610 or write to the following address:
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Revised January 2011