Help Us Serve You Better
We Are Always Listening
We understand that your hospital stay may be a time of stress and uncertainty for you and your family and that you may have questions and concerns. If at any time during your stay you have a question, comment, or concern about the services you have received, we encourage you to speak with your nurse, nurse manager, department manager or supervisor responsible for your care.
Patient and Visitor Complaint Resolution
If an issue is not resolved at the department level, you can contact the Manager of Customer Service at 513-420-5072. Your complaint will be documented and every effort will be made to resolve your concern as soon as possible.
If the issue is not resolved to your satisfaction, it will be documented as a patient grievance. All grievances are acknowledged in writing. Appropriate corrective steps are taken when necessary and a written follow-up response is provided within 30 days.
If you are not satisfied with the resolution, you can request the grievance to be forwarded to the Atrium Grievance Committee for additional review.
Atrium is accredited by The Joint Commission and complies with the Conditions of Participation for Medicare and Medicaid. To express concerns not resolved through the hospital, visit The Joint Commission’s website or call 1-800-994-6610. Contact the Centers for Medicare and Medicaid online or by calling 1-800-633-4227. You may also contact the Ohio Department of Health online or by calling 1-800-342-0553.
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