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Patient and Visitor Info

Visitor Information

Tobacco Free Campus

In keeping with Premier Health's commitment to providing the highest quality care in a healthy, safe environment, all Premier Health buildings and grounds are tobacco and smoke free. We appreciate your cooperation and thank you for respecting our commitment to a healthy community.

Visiting Privileges

Premier Health believes that family and friends play an important role in a patient's recovery. As part of this, we grant full and equal access to anyone you or your support person feels is appropriate. Our visiting guidelines are designed to enable consistent care of patients, and promote a sense of safety and security among patients, family, and staff.

Family members and significant others, including but not limited to a spouse or domestic partner (including a same sex domestic partner), are welcome 24 hours a day. All other friends are encouraged to visit between 8:00 am and 8:00 pm In the interest of patient safety, children under the age of 14 must be accompanied and supervised by an adult at all times. Visitors should maintain a quiet environment and avoid unnecessary noise, a friendly reminder that Quiet Time is observed from 2:00 to 4:00 pm daily.

All visitors are asked to please:

  • Respect the patient's need to rest and keep visits within appropriate time frames
  • Help prevent the spread of infection by washing hands frequently and following all other infection control policies
  • Cooperate if you are asked to leave the room during tests or treatments

Learn about the options at the Atrium Café

Infection Control Guidelines For Visitors

  • For infection control purposes, visitors and visiting hours may be restricted in the presence of a community-wide infectious disease. People with fevers, or other indications of contagious disease should not visit patients. (For safety reasons, visitation may be limited when the patient is in isolation precautions).
  • The Infection Control Practitioner may restrict visitors and visiting hours in the presence of a community-wide infectious disease.

Visitation Guidelines for Children

  • Any child who has had recent exposure to communicable diseases (chicken pox, influenza, measles, mumps, tuberculosis, etc) may not be brought to the hospital to visit. Visiting children should be current on their immunizations.
  • At times, such as during flu season, Premier Health will restrict visitation by children. If visits by children are being restricted, information will be available online.

Special Visiting Guidelines

Behavioral Health Pavilion

In order to provide therapy to behavioral health patients, visitors are limited to 6:00 pm to 7:00 pm. Families may arrange for special visiting accommodations by contacting the team leader at (513) 974-5252(513) 974-5252.

Rehabilitation Center

Therapies occur between 8:00 am and 4:00 pm daily. Active participation in therapy may limit patients' ability to receive visitors during these times.

After Hours

To ensure a safe environment for family members, patients, and our employees, we restrict evening access to the facility. A Visitor Pass is required to visit patients during this time. Visitor passes are available from Campus Security’s office in the lobby of the Emergency Trauma Center.

Calling Patients

To reach a patient by phone, call the patient information number at (513) 974-4530(513) 974-4530 or (800) 338-4057(800) 338-4057. If a patient is listed in the hospital's Facility Directory, you will be connected to the patient's hospital room phone. Some patients choose not to be listed in the facility directory. In this case, no information about the patient—including confirmation that the individual is a patient—is revealed either to callers or visitors.

Sending mail, flowers or gifts

Your mail and flowers will be delivered to your room by volunteers. Due to patient privacy and confidentiality laws, however, we are unable to deliver mail or flowers to patients who are not listed in our facility directory or who have been discharged. Every reasonable attempt is made to forward mail and flowers.

For your convenience, the Hilltop Gift Shop stocks fresh and silk flowers and a selection of other gifts to express get-well wishes. Gifts may be ordered by phone, and are hand-delivered by hospital volunteers.

Content Updated: February 20, 2018

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